Nordvay Relay LLM
Not a rented, general-purpose API — our own large language model, developed and operated by Nordvay’s engineering team.
NORDVAY RELAY · POWERED BY OUR OWN AI MODEL
AI Connected to Your Business Systems — Built and Owned by Nordvay.
Nordvay Relay doesn’t call out to a third-party AI provider — it runs on our own AI model, hosted on Nordvay Cloud. Your data never leaves our infrastructure. It answers requests from WhatsApp, Microsoft Teams, web chat and other channels by connecting live to your ERP and CRM systems.
Nordvay Relay LLMHosted on Nordvay CloudKVKK & GDPR CompliantActive 24/7
CUSTOMER CHANNELS
WhatsAppMicrosoft TeamsWeb ChatEmail
AI ENGINE
Request Understanding & Context
BUSINESS SYSTEMS
ERPCRMWMS / TMS
MANAGEMENT & MONITORING
Operator Panel & Analytics
OUR OWN AI MODEL
Not a Rented API — Our Own Model: Nordvay Relay LLM.
Many "AI-powered" products on the market simply call a third-party provider’s general-purpose model behind the scenes — your questions, prices and customer data leave your own infrastructure in the process. Nordvay Relay works differently: it runs on our own large language model, Nordvay Relay LLM, developed by Nordvay and hosted on Nordvay Cloud.
Hosted on Nordvay Cloud or On-Premise
The model runs on Nordvay’s own private cloud infrastructure, or — if you prefer — within your own organization’s data center (on-premise). Either way, there’s no dependency on an external AI provider.
Data Never Goes to a Third Party
Your requests, pricing and customer data are processed only within Nordvay’s infrastructure — never sent to an external AI provider.
Designed for KVKK & GDPR
Data sovereignty is part of the design from day one, aligned with KVKK and GDPR requirements.
Learns Around Your Business
The model isn’t a static, generic chat engine — it continuously learns from operator corrections and your own business process.
MODEL PERFORMANCE
Nordvay Relay LLM, in Numbers.
The figures below come from our own test and production measurements.
97%
Accuracy / Task Success Rate
Measured on a test set of 100+ scenarios.
1.5–4s
Average Response Time
In production; varies with the response time of the integrated business systems.
96%
Automation Rate
Share of production requests resolved without an operator.
MODEL COMPARISON
How Nordvay Relay Differs from OpenAI, Claude and Gemini.
This isn’t a performance claim — it’s about where your data goes and whose infrastructure it runs on.
| OpenAI (GPT) | Anthropic (Claude) | Google (Gemini) | Nordvay Relay LLM | |
|---|---|---|---|---|
| Model architecture | Provider-owned, general-purpose model | Provider-owned, general-purpose model | Provider-owned, general-purpose model | Our own model, built by Nordvay |
| Hosting | Microsoft Azure infrastructure | Amazon AWS / Google Cloud infrastructure | Google Cloud infrastructure | Nordvay Cloud or on-premise |
| Where data is processed | On the provider’s servers | On the provider’s servers | On the provider’s servers | Only within Nordvay’s infrastructure |
| Third-party data sharing | Subject to the provider’s terms of use | Subject to the provider’s terms of use | Subject to the provider’s terms of use | No data is shared with any third party |
| Customization to your process | General-purpose, prompt-driven | General-purpose, prompt-driven | General-purpose, prompt-driven | Continuously learns and adapts to your operation |
CURRENT STATE
Why Traditional Customer Support Falls Short.
Your enterprise customers wait outside business hours, repeat the same questions to different people, and spend more time than they should to get a simple answer.
Long Wait Times
Phone queues and email response times get in the way of customers expecting a fast answer.
Business-Hours Limits
Every request that arrives outside business hours is either waiting or going to a competitor.
Wasted Capacity on Repeat Questions
A significant share of team time goes to automatable questions — price, stock, order status.
Inconsistent Answers & Error Risk
Different operators can answer the same question differently; manual system lookups carry error risk.
Scaling Problem
Headcount needs grow with demand; sudden spikes degrade service quality.
PROCESS
How It Works.
Whichever channel the customer uses — the system queries your business processes, AI responds, and an operator steps in when needed.
Customer Reaches Out
Submits a request through their preferred messaging channel.
Nordvay Relay LLM Understands the Request
Drawing on the workflows and past scenarios it has learned, it understands the request and decides which process applies.
Business Systems Are Queried
Live data is pulled from ERP, CRM and other systems in real time.
An Organic Response Is Generated
The response is written in your organization’s tone and natural language — it reads like a message from a person.
Operator Monitors & Takes Over
Every conversation is visible in the panel; an operator can step in at any time.
BEHAVES LIKE YOUR OWN AI MODEL
Not a Generic Chatbot — a System That Learns Your Operation.
Once deployed, Nordvay Relay LLM learns the business systems, workflows and past scenarios of the organization it runs for — and starts behaving like that organization’s own AI model.
Learns Your Systems
Over time, it comes to understand the data structure and business logic inside your ERP, CRM and other systems.
Knows Your Workflows and Scenarios
It learns organization-specific processes from operator corrections and past conversations.
Behaves Like Your Own AI Model
Not a generic engine that gives everyone the same answer — a system shaped by your organization’s knowledge.
Responds Organically, Like a Person
Customers get a natural exchange that reflects your organization’s tone, not a templated reply.
COMPARISON
Traditional Support vs. Nordvay Relay
The difference between the two approaches at the same service volume.
| Traditional Support | Nordvay Relay | |
|---|---|---|
| Service hours | Limited to business hours | Uninterrupted, 24/7 |
| Response time | Minutes to hours | Within seconds |
| Concurrent capacity | One conversation per operator | Unlimited concurrent conversations |
| Cost structure | Headcount cost scales directly with volume | Fixed platform fee + low variable usage cost |
| Channels | Phone and email | WhatsApp, Teams, web and more |
| Data accuracy | Operator looks up systems manually | Live system connection, always current |
| Scaling | Headcount needs grow with demand | Grows without added cost |
| Consistency | Answer quality varies by operator | Same quality standard on every channel |
| Integration | Manual lookups, copy-paste | Live connection to ERP/CRM |
| Onboarding & training | Repeated training process for every new hire | Configured once, keeps itself current |
| Peak-period performance | Queues grow during campaigns or holidays | No performance loss as demand spikes |
| Freshness of information | Depends on training material, can lag behind | Reflects business-system changes instantly |
| Impact of staff turnover | Risk of losing institutional knowledge when an operator leaves | Learned process knowledge stays on the platform |
| Reporting & visibility | Manual or delayed reporting | Real-time operator panel and analytics dashboard |
| Multilingual support | Requires separate staff per language | Responds in multiple languages from the same model |
CHANNELS & INTEGRATIONS
Present on Every Channel Your Customers Use, Connected to All Your Business Systems.
Every added channel extends your reach; all of them are managed from one platform and speak to every business system you run.
Communication Channels
WhatsApp BusinessActive — the most widely used messaging channel; button and list support
Microsoft TeamsInternal enterprise support channel
Web ChatEmbeddable live chat for your site
EmailNotification and reply automation
Facebook MessengerIntegration ready
Instagram DMIntegration ready
SMSChannel-independent, wide-reach text messaging support
TelegramIntegration ready
SlackInternal team support channel
OtherCustom integration requests
Business Systems
ERP SystemsSAP, Oracle, Microsoft Dynamics, Logo, Netsis and other ERPs
CRM PlatformsSalesforce, HubSpot, Microsoft Dynamics CRM and others
Warehouse Management (WMS)Stock and warehouse movements
Transportation (TMS)Shipping and delivery tracking
Support SystemsZendesk, Freshdesk, Jira Service Management and others
Accounting & E-InvoicingE-invoice, e-archive and accounting integrations
Business IntelligenceReporting and analytics platforms
Custom API / WebhookStandard or bespoke connections
RELAY STUDIO
See Relay in Your Industry.
Examples from different industries show how the same platform adapts to very different workflows, from logistics to healthcare, aviation and automotive. In a live deployment, responses are based on data pulled from your own business systems.
- Personalized responses
Account, history and agreement terms are recognized automatically.
- Instant access to every process
Sales, support, finance and logistics run from a single conversation window.
- Consistent experience across channels
Same quality of service, whichever channel the request comes from.
Order & Shipping Process
Order status lookup, stock check and creating a new order.
Nordvay Relay
Online
Hi, what’s the status of the order I placed last week?
Hi! 👋 Checking your order record now…
Order No: RLY-2026-0142
Status: Shipped
Estimated delivery: within 2 business days
I’d like to order 5 more of the same item — is it in stock?
Stock check complete ✅ 5 units available. Creating the order and adding it for approval.
IT Support Process
Issue reporting, automatic diagnosis and support ticket creation.
Nordvay Relay
Online
My VPN connection keeps dropping, I can’t stay connected.
Got it — checking your account and device record…
There’s scheduled maintenance on the VPN server in your region. Sending an alternate server address and opening a ticket: IT-2026-0567.
When will it be resolved?
Estimated resolution time is 2 hours. I’ll post status updates in this chat.
Financial Technology
Transaction lookup, statement request and credit limit increase process.
Nordvay Relay
Online
Can I see my last 3 transactions?
Sure — sharing them right after identity verification…
Recent transactions: -$25 groceries, -$120 utility bill, +$500 salary. Should I also send a PDF statement?
Yes please, and can I increase my card limit?
Your limit increase request has been created and routed to the relevant team. Request No: FIN-2026-0892.
Healthcare
Lab result lookup and doctor appointment booking.
Nordvay Relay
Online
Hi, are the results from the lab work I had done last week ready?
Hi! 👋 Verifying your patient record…
Your results are ready ✅ They’ve been uploaded to your patient portal and shared with your doctor.
Can I book an appointment to discuss them with my doctor?
Dr. Yılmaz has openings tomorrow at 11:00 and 15:30. Booking your appointment: APT-2026-1187.
Aviation
Flight status lookup, delay notification and baggage tracking.
Nordvay Relay
Online
Is my flight TK1832 today delayed?
Hi! 👋 Checking your flight information now…
TK1832 is delayed by 45 minutes. New departure time is 18:20, gate updated to B12.
Can I find out where my baggage is?
Your baggage has been delivered to the terminal and is waiting at belt D. Have a great flight! ✈️
Automotive Service Network
Maintenance booking, plate-based record lookup and automatic appointment creation.
Nordvay Relay
Online
Hi, is there availability next week for my car’s scheduled maintenance?
Hi! 👋 Checking your plate and chassis record now…
For your vehicle, Tuesday 10:00 and Thursday 14:00 are open. Which do you prefer?
Thursday 14:00 works.
Your appointment is booked ✅ Appointment No: SVC-2026-3381. The pre-service checklist has been sent to this chat.
FEATURES
AI Across Every Business Process.
Not just simple Q&A — it covers operational processes from customer service to finance, logistics and platform management, using business logic it has learned specifically for your organization.
Customer Service & Support
24/7 Customer Support
Technical support, product information and request handling run automatically, with no business-hours limit — holidays and weekends included.
Ticket & Issue Tracking
Status, owning team and estimated resolution time of a support request can be queried instantly — no need to call back.
AI ↔ Operator Hybrid Model
An operator can take over at any time with full context preserved — the customer never notices the handoff.
Natural, Human-Like Responses
Responses are generated in your organization’s tone, in natural language that doesn’t feel templated.
Sales & Finance
Stock & Price Lookup
Live stock, per-warehouse quantity and customer-specific pricing/discounts delivered instantly.
Order via Digital Channel
Orders are recorded into your business system instantly with a unique tracking number and automatic confirmation.
Invoice & Order Lookup
Instant, secure access to past invoices, date-range filtering and order details.
Account Balance Info
Authorized access to account balance, overdue amounts and payment plan information.
Logistics & Platform
Shipment & Delivery Tracking
Shipment stage, carrier information and estimated delivery date delivered instantly.
Returns & Exchanges
Return requests, process tracking and approval notifications, with automatic routing to the right team.
Operator Panel
Conversations from every channel are monitored, filtered and prioritized in one screen.
Analytics Dashboard
Traffic, automation rate, performance and per-channel breakdown in one panel.
Satisfaction Surveys
Automatic satisfaction survey after a request is closed; results roll up into the analytics panel.
Industry-Specific Scenario Knowledge
Recognizes the distinct processes of different industries — from appointments to statements to fault tickets — from automotive to fintech.
VOICE ASSISTANT
Hand Your Call Center Over to AI.
We’re building real-time voice processing so customers experience a natural conversation over the voice channel.
In DevelopmentReal-Time Voice Processing
Speech converts to text instantly, AI responds, and the reply is converted back to speech.
Natural Conversation Flow
Tone, pacing and context tracking aim for a fluent experience.
Full Integration with Messaging
Voice conversation history is being designed to sync with other channels.
Voice AI AssistantComing Soon
Input
Customer Call
Processing
Speech ↔ Text ↔ AI
Output
Voice Reply / Operator Handoff
PLATFORM ARCHITECTURE
Reliable and Scalable at Enterprise Scale.
Carries concurrent conversations without interruption; performance doesn’t degrade as your volume grows.
Customer Channels
Messaging AppsWeb ChatEmailVoice Channel (coming)
Access & Security
AuthenticationMessage VerificationAccess ControlRate Limiting
AI Engine
Nordvay Relay LLM (on Nordvay Cloud)Request UnderstandingContext ManagementContinuous Learning
Business Systems
ERP / CRMWMS / TMSSupport PlatformsCustom Systems
Management & Monitoring
Operator PanelAnalytics DashboardAudit LogSystem Monitoring
DEPLOYMENT OPTIONS
Deployment Options Around Your Environment.
Nordvay Relay can be used as a fully managed service on Nordvay Cloud, or deployed within your own organization’s data center (on-premise). For on-premise deployments, Nordvay’s engineering team provides end-to-end advisory support.
The model and data layer run fully managed on Nordvay Cloud — the fastest way to get started.
Isolated, single-tenant resources running in a dedicated environment on Nordvay infrastructure.
Nordvay Relay LLM is hosted within your own organization’s data center; data never leaves your premises. Nordvay provides advisory support for setup and operations.
Can be configured with the AI engine on-premise while channel and integration layers run on Nordvay Cloud.
ROLLOUT
Sample Rollout Timeline
Varies with scope and integration complexity, but a standard rollout typically follows this shape.
Week 1
Discovery & PlanningExisting business processes are analyzed; channel and process priorities are set.
Week 2
Integration & ConfigurationConnections to ERP and other systems are established; AI is configured for your organization.
Week 3
Testing & PilotControlled testing, team training and fine-tuning.
Week 4
Go-Live & MonitoringGo-live with real customer traffic; close monitoring begins.
SECURITY & ACCESS MANAGEMENT
Enterprise Security Standards.
Customer data and business system access are protected with layered security controls.
Strong Authentication
Channel Message Verification
Commercial Data Confidentiality
Abuse Protection
Full Audit Trail
Duplicate-Action Safety
Automatic Fault Tolerance
Role-Based Access
Our security controls are designed around the access-control, audit-trail and incident-management principles found in international frameworks such as ISO/IEC 27001 (information security management) and SOC 2; our data processing is designed to align with KVKK and GDPR requirements. This is a design-principle statement, not a claim of formal certification.
WHY NORDVAY RELAY
What Sets Us Apart.
There are many chatbot products on the market. Concrete reasons to choose Relay:
Nordvay Relay LLM
Not a rented third-party API — our own large language model, developed and operated by Nordvay.
Data Never Leaves Our Infrastructure
Requests and commercial data are processed only on Nordvay Cloud — never sent to an external AI provider.
Real System Integration
A platform that connects live to your business systems, not one built on templates.
Genuinely Omnichannel
Every messaging channel managed from a single operator panel.
Designed for B2B
Account balances, discounts, customer codes, lead times — B2B concepts built in.
Full Transparency & Control
Every conversation is recorded; an operator can take over at any moment.
Learns Around Your Business
Not a generic chat engine — it continuously learns from operator corrections and your own process.
Hosted on Nordvay Cloud
Runs on Nordvay’s own private cloud infrastructure, within Turkey.
Local Support & Expertise
An engineering team that knows the Turkish market and local business systems.
FREQUENTLY ASKED QUESTIONS
Answers to What You’re Wondering.
Which AI model do you use — does my data go to ChatGPT or another third party?
No. Nordvay Relay runs on our own large language model, Nordvay Relay LLM, developed and hosted on Nordvay Cloud. Your requests and commercial data are never sent to an external AI provider.
Which business systems does it work with?
It integrates with your ERP, CRM and other business systems through a standard API or database layer. Integration scope is planned together based on your existing architecture.
What happens if the AI gives a wrong answer?
The system only responds based on data from connected business systems — it never guesses or assumes. If it can’t find an answer, it hands off to an operator; every response is visible in the panel in real time.
Will the customer know they’re talking to AI?
The system is configured with a tone specific to your organization. The goal is a service that differs from a traditional operator mainly by being faster and more consistent.
What happens to my existing team?
As AI handles repeat questions, your team shifts to higher-value work — the same team generally ends up handling a much higher volume of demand.
How long does setup take?
It depends on scope and integration complexity. See the "Rollout" section for a sample timeline.
Is our data secure?
Nordvay Relay runs on Nordvay’s own private cloud infrastructure for both the AI model and the data layer — or, if you prefer, within your own organization’s data center (on-premise). Either way, data is never sent to a third-party AI provider and is processed with KVKK requirements in mind.
Can it be deployed on-premise?
Yes. Nordvay Relay LLM can be deployed within your own organization’s data center. Nordvay’s engineering team provides advisory support throughout setup, integration and operations.
How many customers does it scale to?
The architecture is designed not to cap concurrent conversations at a fixed limit; capacity is planned around your needs.
How does pricing work?
It combines a fixed platform fee with usage-based variable cost; a clear cost projection is worked out together during the conversation.
When will the voice assistant be ready?
The voice assistant module is in active development. A move to the voice channel can be planned once messaging channels are live.
See Relay Working with Your Own Business Systems.
Let’s evaluate together, in a demo environment connected to your business systems, how the AI performs against your real data.